2015 Contracts Mailed Out!

Posted on February 14, 2013

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On February 14, 2015, we placed all of our 2015 Service Contracts in the mail.  Please let us know if you have not received your contract yet!  Please have a look at the contact information we show as being on file and be sure to keep us updated with any recent changes.  If you have any questions regarding the three options we have provided in your service renewal, or would like to have Diamond Head customize your package further, feel free to contact the office for support.  We look forward to being your service provider of choice for another season!

The purpose of Diamond Head Sprinklers Service Contract is to offer our clients the advantage of having us automatically perform contracted services. This frees our clients from having to remember to call us for any prepaid visits they have selected. Our Service Contract also offers the advantage of reduced service rates, priority scheduling and value added promotions throughout the year. Below you will find answers to some important questions regarding how our Contract is structured.

WHY SHOULD I PREPAY?
When you choose to prepay before March 15th, you save money, ensure timely service and are automatically entered in our draw to win two great prizes. YOU ALSO ENSURE THAT VISITS ARE AUTOMATICALLY CREATED FOR YOU IN OUR SCHEDULING SOFTWARE and you will not be missed in the busy seasons. A 5% savings is applied to all service visits indicated by you in the Service Contract. You not only save the 5% but ‘lock-in’ your additional service visit charges at $40 and your additional labour rate at $20 per 15 minute period. When you choose to prepay after March 15th but before April 15th, you ‘lock-in’ your additional service visit charges at $40 and your additional labour rate $20 per 15 minute period, but do not receive the 5% discount.

WHAT DATES SHOULD I KEEP IN MIND?
By prepaying before March 15th this season, you will save 5%, receive discounted labour rates and be automatically entered in our SUPER EARLY BIRD DRAW for a chance to win an LCD HDTV. If you prepay after March 15th but before April 15th you receive discounted labour rates and are automatically entered in our EARLY BIRD DRAW for a chance to win an Apple iPAD.

WHAT HAPPENS IF I EXCEED THE TIME ALLOTMENT THAT I CHOSEN TO PREPAY FOR?
When the actual service call exceeds the time limit of your prepaid duration, you will be required to pay our labour rate of $20 per 15 minute interval, for time over and above your prepaid time.

WHAT HAPPENS IF I EXCEED MY TOTAL NUMBER OF VISITS?
If you require additional visits, you will have comfort knowing that you will receive the discounted service call charge of $40 in addition to our labour rate for one technician at $20 per 15 minute interval. The rate for a second technician on site will be charged at $10 per 15 minute interval. The minimum billable service call charge would be 30 minutes or $80 for one technician and $100 for two technicians.
Diamond Head Sprinklers 3D Cube

WHAT ARE THE HOURLY RATES AND CHARGES FOR ADDITIONAL SERVICE?

CONTRACT HOLDER:  
Service Call               $40.00
First Tech                  $20.00 per 15 minute interval (min ½ hr.)                                         
Second Tech             $10.00 per 15 minute interval (min ½ hr.)

NON CONTRACT HOLDER
Service Call               $50.00
First Tech                  $22.50 per 15 minute interval (min ½ hr.)                                         
Second Tech             $11.50 per 15 minute interval (min ½ hr.)

WHAT DOES IT MEAN TO BE A CONTRACT HOLDER?
When you sign and return the completed contract and remit your payment to Diamond Head Sprinklers Inc. you are considered a Contract Holder. Whether you choose to pay by March 15th or April 15th, you will be considered a Contract Holder.
 
For more information on how having a Service Contract can benefit your landscape, email us at info@diamondheadinc.com.
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